Since 1936

8511 Loch Raven Blvd
Towson, Maryland 21286

Phone: (410) 668-7500
Fax: (410) 668-7590

MHIC #1762

Store Hours:
Monday 10 AM – 5 PM
Tuesday 10 AM – 8 PM
Wednesday 10 AM – 8 PM
Thursday 10 AM – 8 PM
Friday 10 AM – 5 PM
Saturday 10 AM – 5 PM
Sunday CLOSED







Free In-Home Estimates




Best of Baltimo


Outstanding Dealer Award


Installation Excellence Award

Gift Certificates Available


What Our Customers Think of Us

While we have always been committed to customer service, in 1995, we adopted a very in depth Customer Service Program. There are numerous parts to this program but the keystone is the Customer Survey. We send a survey to every customer along with a stamped, self addressed envelope. We receive approximately 84% of our surveys back which is a very high percentage as surveys go. From those surveys, we are able to grade each department in our company and get an Overall Customer Satisfaction Score. Our Overall Customer Satisfaction Score for our most recent quarter was 95.5%. Below are just a few of the verbatim comments directly from this past quarter's surveys.

 

“Salesman knew merchandise and clearly described it. Installers were quite friendly and efficient. Very pleased with the Service.”  Nancy B.


“The installers were very kind and did a super job. Very Satisfied.”  Ann H.

“The installers were both very nice and courteous and knowledgeable young men.”  Lori P.


“Pat did a great job for us in 2002 and just did another great job.”  Bob H.


“I called the store right after the installation because we were so happy with the installation. The installers were great! They did a wonderful job and cleaned up well. I researched the product on the internet and the manufacturer gave me Arcade as the closet retailer.”  Michele A.


“The installers were very nice men - did a very good job. Installation Department kept us well notified about the job.” Gloria E.


“Lee was a great salesman. Pat Connolly did a great job. He was very good and particular. I love my carpet. Sorry I didn't get it sooner. Great job!”  Joseph B.


“Sales people were very courteous and welcoming. Installers were very respectful of our home. Your quality customer care is really appreciated.”  Joe S.


“Installation and Installers were great!! Looks terrific. I live in the Ridgeleigh Community and with Arcade being a neighbor, it made sense they would be familiar with these houses. Installation was done quickly and looks great!” Jean A.


“We found your business to be friendly and helpful. Scott and Ernie were extremely hard working and professional. They answered all our questions. We had heard that Arcade always did outstanding work. Vernon, Scott, and Ernie proved this once again.” Fran H.


“Lee did a great job of helping us pick out colors for our room. Good choice. It looks great! Thanks, Lee, you get a 10. Installer was excellent. He was timely, very careful in moving appliances. We had a very good experience. The floor is beautiful.” Don & Pat P.


“Vernon was very personable. Pat is A+++.” Henry H.


“Customer Service in all areas is exceptional.” Helen M.


“Lee made our shopping experience wonderful. We shopped elsewhere and actually received a lower price but the professionalism and great feeling we received from Lee brought us back to Arcade. We'll be back to purchase rugs. Installers were super nice guys who did a great job. It was a pleasure to see how neat we found our condo when the installers finished.” Patty M.


“Great Job! Great Customer Service.” Karen G.


One customer took the time to write us a beautiful letter. In it, he explained that we have done five installations for him in the past five or six years. He has been delighted with every single one. He paid high compliments to Lee Butz, his sales associate, and installers Shawn, Pat, and Scott. He also praised the Installation Department for being so helpful in scheduling. He said he will continue to use Arcade and recommend us to others.

 

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